Shrinking the Inquiry-to-Order Process
Online retailers are under tremendous pressure to deliver complicated product offerings, combat global competition, prevent shrinking margins, and maintain customer satisfaction. That is a tall order, given that every product or service selection may involve hundreds or even thousands of options that affect multiple subsequent decisions. Additionally, companies need to support internal sales representatives, partner and distribution channels, and customer direct sales. Implementing a product configurator will enable online retailers to shrink the inquiry-to-order process and increase quote accuracy.

Deliver Complicated Products
Online Retailers face the challenge of ensuring most if not all sales can be accomplished without human intervention. However, when needed, a sales staff with little training needs to provide quotes for complicated product configurations to a global customer base with regional product catalogs, in multiple currencies, across multiple direct and indirect sales channels. The Selectica configurator automates and consolidates the product catalogs, and automatically sorts through options available, which are selected by the customer and entered through an intuitive interface.

Stave-off Global Competition
Ensuring that order accuracy is kept high is critical to competing in a global market. According to Gartner Research, increasing order accuracy will deliver a “…5.4-percent increase in revenue." The Selectica Configurator will shrink the inquiry-to-order process by weeks and increase quote accuracy by up to 70%. The expense savings will make online retailers more competitive and profitable.

Increase Customer Satisfaction
Today’s Online Retailers must facilitate mass customization while reducing errors and communications overhead. The Selectica Configurator enables retailers to increase the number of products and options available for order without overwhelming customer service with manual paperwork and follow up. This reduction in human intervention increases profit margins and customer satisfaction.

If you would like to learn more about Selectica and/or see a demonstration of Selectica’s solution for internet retailers, please contact one of our configuration and pricing experts by clicking here.