Transformation in Telecommunications
Transformation is operative word in today’s Telecommunications and Selectica is at the center of this new competitive landscape of converged services.  Three of the top twenty global Telecommunications Service Providers (TSP’s) simplify and automate the configuration, pricing, quoting and provisioning of complex combinations of products and services with Selectica.  If you are a Communications Service Provider (CSP) offering, or planning on offering, new convergence services such as “triple play” or “quad play,” then you know the importance of cross-selling and up-selling when engaging the customer. 

Revenue Generation Depends on Reliable Operations
Revenue generation is driving transformation projects that profoundly impact CSP OSS and BSS architectures.  Expanded product catalogs and deeper knowledge bases combined with reduced time-to-market are just a few benefits that CSP’s are harvesting with Selectica.  One Selectica telecommunications client was able to reduce the number of data entry screens from 16 to a single screen, which vastly improved cross-selling and up-selling yields with reduced service call times when customer service representatives engaged with customers.  Using the highly configurable and scalable Selectica solution, another leading Telecommunications Service Provider was able to quickly enter key new markets by using Selectica’s “auto-create” capability to instantly spawn 40,000 new business rules from a core set of 2,000 business rules.

If you would like to learn more about Selectica and/or see a demonstration of Selectica’s solution for TSP’s and CSP’s, please contact one of our configuration and pricing experts by clicking here.